Shipping & Handling - LaVilla Dog Works

Free Shipping

Unless noted, everything ships for Free, it's that simple, you buy it and we ship it Free of charge. We use USPS for most shipments, but if you need expedited services such as 2nd day, we charge carrier calculated shipping rates.

Returns

We will replace free of charge any item that is damaged or defective on arrival, as long as you contact us within 30 days of your order date. We try extremely hard to produce the best quality products, if for any reason your product is damaged or defective on arrival, we will replace it. Just email us at orders@lavilladogworks.com or call us at (518) 762-2275.

Product Disclaimer & Terms of Use

LaVilla Dog Works, LLC is not responsible for any injury or loss caused directly or indirectly by the use or misuse of our products. By placing an order on our website, you acknowledge and accept this disclaimer.

Privacy Policy

LaVilla Dog Works is committed to privacy and security for all of our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Personal Information

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

Information About Your Visit

Statistical information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and over all user experience.

Ability to Opt-Out of Notifications

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at orders@lavilladogworks.com. Also, please utilize the unsubscribe feature in our email, you can re-subscribe at any time.

Shipping, Returns & Policies